Cancelling A Wedding Invitation Order

Regardless of your need or desire to cancel an nivitation order, most suppliers of invitations have little control over an invitation order once it has gone to press.


The detailed workorder specifications required to get a wedding invitation order into production are numerous, and the hours required far more than the 1.5 to two hour average consultation time required in person alone to get the job done. Therefore, most suppliers will NOT be able to pull an order out of production without paying in full for the entire order.

The fact that you no longer want or need the order makes for a very sad dilemma for both you and your service provider. No supplier wants an unhappy bride who wishes to cancel and get a refund.

However, just like a payment on a reception site or photographer is lost, so it is with invitations. NOT every situation is black and white in terms of feasibility. It will have to be worked out with your supplier.

Most suppliers will do all they can to accommodate you. Perhaps, you decided you wish to select another design. Perhaps, your wedding was cancelled. Whatever the reason, your supplier will work with you. Please read your sales contract carefully for your responsibilities. This custom printed item is NOT a returnable or resaleable item. Take your time when making a purchase. It is well worth it.

Because there SHOULD be a proof time involved after purchase, we usually have enough time to allow a bride to make an alternate selection, and simply pay for a new set of proofs. Cancelling the order costs your supplier up to 70 and 100 per cent of the order in most instances.

When an order can be stopped, there are always stop charges on both sides of the walk, the suppliers and for the time of our designers.

Because of the methodical way in which we work with clients, this is an extremely rare situation. The only times this has occurred were when the wedding is called off, and this is even rarer. Judy Laughton Lilley